Teamup Fitness is a membership platform. We care about your privacy and want to help you understand how we collect, use and share your personal information. This privacy policy applies to members, creators, and all users of our platform, and is part of our Terms of Use.
Teamup Fitness is a global company. By using our platform, you agree that your personal information that you provide directly to us or that we collect through your use of the platform, may be transferred to and stored in the United States and handled as described in this Policy.
This information that you provide to us through text fields, such as your name, payment information and benefits. The Information we collect differs depending on if you make an account, become a member, or become a content creator.
You may also sign up using a Facebook account. We will ask permission to access basic information from your Facebook account, such as your name, email, and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook to remove TeamUp Fitness access to that account and your ability to log in.
You also have the option to add more information to your public profile, such as a location, social media links and an about section, which we store along with any comments or messages you submit on TeamUp Fitness.
A member is someone who creates a profile on the Teamup Fitness App. All Members can post content within our platform. Members can make purchases, follow a content creator and make In-App Purchases to view locked content. A member must provide payment information to Apple ITunes or Google Play to make a purchase. You can see the privacy policy for these payment processors on the Apple and Google sites. Teamup Fitness does not receive your full card number. Payment processors provide us with a token that represents your account, your card’s expiration date, card type and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they also provide us with that information.
We collect and process information about the content creators you support, the level at which you support them, what benefits you receive and how often you support them.
A content creator is someone who posts content for members, fans, and followers to access. Content Creators determine if they want to post content for free or lock content and charge a fee to view it, when a member makes an In-App Purchase the content creator will receive the proceeds minus App Store Fees and Teamup Fees. There are a lot of details here involving payments, fees, taxes and restrictions that you should read in full if you are a content creator. We may also require your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location you may have to fill out a form with some combination of your:
Additional Information We Collect
Automatically Collected Information
We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the type of device you use to access Teamup Fitness, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your IP address.
Information Collected by Third Parties
Cookies
We use Cookies on our website that collect information to allow us and third parties to understand your use of Teamup Fitness.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This small text file enables a site to remember your actions and preferences for a specified period of time, so you don’t have to re-enter your login or settings information each time you visit a new page or site.
Teamup Fitness uses cookies and other tracking technologies to provide our service. Cookies are not strictly necessary for the website to work, but it will provide you with a better browsing experience. If you choose to delete or block these cookies, some features of this site may not work as intended.
Cookies are not used to identify you personally and are not used for any purpose other than those described here.
Security and Authentication:
Some cookie and similar technology functions are necessary and vital to ensuring that Teamup Fitness works properly for visitors and members, such as maintaining the security, safety, and integrity on Teamup, authentication and logging in, including remembering permissions and consents you have granted, and ensuring the ability to securely complete transactions. Performance and LocalizationCookies enable your personalized views and settings.
Social Networks and Marketing
Some technologies help you to interact with social networks you are signed into while using Teamup Fitness, such as logging in with your social network and other features you employ with the social network, or that are allowed in the social network’s privacy policy. These may be set and controlled by the social networks, and your preferences with those social networks.
How to manage Cookies
You can control the use of cookies at the individual browser level. If you reject or delete cookies, our Services may no longer function as intended. Each browser provides different mechanisms for managing cookies. Look at your browser’s help menu to determine the best way to modify your browser’s cookie storage.
Changes to Cookie Policy
We periodically update this Cookie Policy to account for changed legal and operational circumstances, to describe new cookies and tracking technologies, and to describe how these changes affect our use of information. If we are going to use information in a manner that is materially different from that started at the time of collection or make any material changes in our privacy practices, we will notify you. We will post those changes through a prominent notice on our website.
Cookies Policy is part of Teamup Fitness Terms of Use and Privacy Policy.
Social Media Features and Widgets
We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on Teamup Fitness. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Teamup Fitness. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices listed below.
How We Use Your Information
We process your information to:
Information We Share with Creators
By becoming a purchaser of a content creator, you agree to have the following information shared with that creator:
Information We Share with Third Parties
We never sell your information to a third party. We will only share data with third parties, other than with Creators, under the following circumstances:
Information We Share with the Public
The following information is publicly accessible:
Your Preferences and Rights over Data
Choosing Your Preferences
The Settings link is located by clicking the three-dot icon at bottom part of your screen. Settings lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.
Marketing Activities
We do not send marketing emails unless you explicitly consent to receiving them. These marketing emails do not require a Teamup Fitness account. You may object to the use of your data for direct marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication.
Exercising Your Data Rights
Users in certain locations may have certain rights in their personal data stored and processed by Teamup Fitness, including:
You can access and update certain information associated with your account on the settings pages, as described in Choosing Your Preferences the
Deleting Your Account
You can delete your account if you go to your account settings while you are logged into Teamup Fitness. Click the “Delete My Member Profile” link to have your account immediately be deleted and removed from public view. Please be aware that this is a final act and you cannot log into your account again after clicking this link. When you delete your account, we immediately remove your ability to log in. Even if an account is deleted, some information may be retained by our analytics providers on their own servers.
Turning off Email Notifications
You can change your email notifications in your email settings. While this allows you to stop many notification emails, we will still send some critical service emails.
Turning off Mobile Notifications
If you download the Teamup Fitness App you may also receive notifications on your mobile device. These can be disabled in the App settings.
Contacting our Data Protection Officers
Teamup Fitness is an international company that complies with the General Data Protection Regulation (GDPR). We process personal data based on our legitimate interests and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on users’ consent, which they may revoke at any time. We apply the same principles of privacy protection to all of our users, not just to data subjects in the EU and UK. If you have privacy concerns or questions, you can contact our Data Protection Officer via email at support@teamuphelp.zendesk.com
Security
The security of your personal information is important to us and we follow industry standards to protect it.
Teamup:
Our systems never access your full credit card number, and we encrypt the most sensitive information like tax information using transport layer security (TLS). We also offer advanced security measures, such as two-factor authentication for signing in, and CAPTCHA verification in cases when a bot is detected, when a user attempts to login from a suspicious IP address or after rapid succession login attempts. We only serve traffic over HTTPS, which encrypts all data between you and us.
Our Members:
As a member or content creator, you can help prevent unauthorized access to your account and information by choosing a strong and unique password which is stored in a password manager. If you have any questions about the security of your personal information, you can contact us at support@teamuphelp.zendesk.com
If you are a security expert or researcher and you believe that you have discovered a security-related issue with Teamup Fitness, we appreciate your help in disclosing the issue to us responsibly. You can sign up for our bug bounty program and submit bug reports to us at support@teamhelp.zendesk.com. Please include a detailed description of the issue and the steps required to reproduce what you have observed when you submit bug reports.
What you should not do
Please do not engage in any behavior that endangers the security of our App and website and users. Below are some examples of things you should not do on Teamup. Illegal Activities - Don’t break the law or encourage others to break the law.
Personal Information - Don’t distribute others’ personal information or otherwise abuse it. Creators with access to their members personal information should not use it for anything unrelated to Teamup Fitness. Spam - Don’t spam others or distribute unsolicited advertising material. Malware - Don’t use Teamup Fitness to host or distribute, malicious or destructive software. Service Degradation - Don’t degrade others’ use of Teamup Fitness or do any kind of brute force or load testing.
Data Mining - Don’t crawl, scrape or otherwise index information on Teamup Fitness. If you are doing this to create a useful feature then we may allow it, but you must check with us first.
Reverse Engineering - Don’t reverse engineer or access our code in any manner that is not authorized by us. If you are interested in improving Teamup Fitness Security, email support@teamuphelp.zendesk.com
If you engage in any of these behaviors, or otherwise endanger the security of our app, website and users we may terminate your account.
Changes
We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email prior to the changes coming into effect. Continuing to use Teamup Fitness after a change to this policy means you accept the new policy. If you have any questions, please email support@teamuphelp.zendesk.com
Effective immediately for users joining Teamup Fitness on or after July 1, 2019.
Community Guidelines
Be respectful of the people and communities on TeamUp Fitness. Post only your own photos and videos and always follow the law. Respect everyone on TeamUp Fitness, don’t spam people or post nudity.
Content Creators and Members own the content they post on TeamUp Fitness. Don’t post anything you have copied or collected from the internet that you do not have the right to post.
We do not allow Nudity on TeamUp Fitness. We know that there are times when people might want to share nude images that are artistic or creative in nature, but for a variety of reasons, we don’t allow nudity on TeamUp Fitness. This includes photos, videos, content that shows sexual intercourse, genitals, and close ups of fully nude buttocks. It also includes some photos of female nipples. Nudity in photos of paintings and sculptures is OK.
People like to share photos or videos of their children. For safety reasons, there are times when we may remove images that show nude or partially-nude children. Even when this content is shared with good intentions, it could be used by others in unanticipated ways.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How our Guideline are enforced
Please realize that TeamUp is a diverse community and, while you may not necessarily agree with someone’s point of view, it may not be a violation of our Community Guidelines. That said, when you see a profile that you feel violates our community guidelines, please take the time to report them. A member of the Trust & Safety team will review the report and if our Community Guidelines have been violated, a TeamUp compliance manager will contact the contact creator to let them know that they are outside these guidelines.
This is a commitment to content creators and members. We know this is your livelihood. We invest heavily in making these decisions as fair and transparent as possible. We always want creators to feel like they have an open line of communication. So how does this translate to moderation? Our first reflex is always to try to educate creators to help them understand how a rule has been broken and how to remedy the issue. In cases where the violation is particularly bad or intentional, we may take further action such as suspending or removing their account. In the most extreme cases we may ban a creator, member, and professional from using TeamUp Fitness.
We want our Members to Be Safe and Respectful
These Community Guidelines exist to shape and guide TeamUp Fitness and the growing number of content creators, members using it. This is not about building an arbitrary framework of “right” or “wrong.” It’s about making TeamUp Fitness a place where diverse creators and members feel excited, supported, and happy to exist, while still allowing for different—and sometimes even conflicting—points of view.
These guidelines summarize a thorough, thoughtful, and living internal policy that we spent time thinking about and defining with guidance from community and safety experts. We’re proud of these guidelines because we believe they will help creators build a safe and supportive environment in which they can continue to create, share and build intimate and lasting relationships with their members.
Follow the Law
TeamUp Fitness is not a place to support or praise terrorism, organized crime, or hate groups. Offering sexual services, buying or selling firearms, alcohol, and tobacco products between private individuals, and buying or selling illegal or prescription drugs (even if legal in your region) are also not allowed. TeamUp Fitness also prohibits the sale of live animals between private individuals. No one may coordinate poaching or selling of endangered species or their parts.
Remember to always follow the law when offering to sell or buy other regulated goods. Accounts promoting online gambling, online real money games of skill or online lotteries are prohibited.
We have zero tolerance when it comes to sharing sexual content involving minors or threatening to post intimate images of others.
Authenticity
TeamUp Fitness is for members and creators. As a creator, you may not post creations that infringe on others' intellectual property rights. You can’t create fake pages or collect money for things you’re not actually doing. For example, you cannot create a fan page for someone else.
You cannot pretend to be or impersonate someone else by using the name, brand or works of another to deceive members. If you want to read more about our copyright infringement policies, you can find more information in our Copyright Policy.
Bullying, harassment, and threats
We don’t allow bullying or harassment because we want our TeamUp Fitness community to feel like a safe place for our community. We draw the line when it comes to harassing or taking any action that might affect people’s physical safety. As much as we want you to be able to express yourself, we want all of our users to have the right to express their opinion without feeling intimidated. Even the most difficult conversations should take place in the most respectful way. Here is how we define these behaviors.
Bullying and harassment
You cannot attempt to intimidate anyone, either directly or by using your influence over others. We treat real-life interactions more seriously than online interactions when analyzing whether a line has been crossed because it can be more threatening and lead to physical violence.
Threats
Anyone on TeamUp Fitness should be able to express their opinion in a way that doesn't threaten another person. In this respect, we take threats of violence very seriously. Any creator or member threatening the well-being of an individual or group of people will be removed. This includes threatening behavior such as stalking or inciting others to commit violent acts.
If you are a victim of this behavior and feel that your personal safety is at risk, we suggest you contact your local law enforcement, in addition to reporting the behavior to us.
You may find content you don’t like but doesn’t violate the Community Guidelines. If that happens, you can unfollow or block the person who posted it. If there's something you don't like in a comment on one of your posts, you can delete that comment.
Many disputes and misunderstandings can be resolved directly between members of the community. If one of your photos or videos was posted by someone else, you could try commenting on the post and asking the person to take it down. If that doesn’t work, you can file a copyright report. If you believe someone is violating your trademark, you can file a trademark report. Don't target the person who posted it by posting screenshots and drawing attention to the situation because that may be classified as harassment. We may work with law enforcement, including when we believe that there’s risk of physical harm or threat to public safety.